“Our driver was early and communicated well through WhatsApp. Smooth trip to the airport, which was much needed after 2 weeks of traveling. The van was large enough to fit our family of 6 and all our bags. Also we left a small bag in the van by accident and the driver found it and is returning it to us, which is so above and beyond! Thank you!!”

“Le combo entrées transport est inutile Le parc ouvre à 9h et le transport vous prend entre 8h30 et 9h30 donc l’arrivée au parc est trop tardive et avec le monde qu’il y a on fait au minimum 30 minutes d’attente pour rentrer Nous avions pris un pass 7 attractions et si nous avions pris le transport on aurait perdu les pass donc nous avons pris la décision de prendre un taxi à 8h pour être à l’heure (5100¥) L’équipe du transport ne fait aucun effort pour devancer l’horaire de prise en charge ( pas de discussion possible ) Heureusement que l’équipe GYG est au top pour résoudre le problème…”

“Our driver met us on time at the waiting area with our name card, and loaded our luggage into a comfortable van. It was just the two of us and we were directly taken to our hotel in Dotonbori. We would definitely use this service again.”

“Our experience driver was on-time, communicated well with us and the vehicle was clean and comfortable. Highly recommended.”

“Poor communication with drivers. Be prepared to find other forms of transportation. Called and texted. No response.”

“Great experience. Certainly takes all the stress away and well worth it. Best way to get to Kyoto from Osaka.”

“Excellent communication, arrived on time and kept in touch upon landing in KIX. We had no issues and arrived safely at our hotel in Osaka.”

“Very professional pickup. Driver was 15 mins early and helped with all the luggage. No issues with the ride and we arrived to the airport on time.”

“Worst experience and customer service. I booked a van for 8 pax and 8 luggage. The operator sent a van for 5 people and 2 suitcases at best. No effort to make it right. My kids had to take a separate taxi to the airport. The operation never got back when I complained. CRead more”