“Our driver was early and communicated well through WhatsApp. Smooth trip to the airport, which was much needed after 2 weeks of traveling. The van was large enough to fit our family of 6 and all our bags. Also we left a small bag in the van by accident and the driver found it and is returning it to us, which is so above and beyond! Thank you!!”

“Le combo entrées transport est inutile Le parc ouvre à 9h et le transport vous prend entre 8h30 et 9h30 donc l’arrivée au parc est trop tardive et avec le monde qu’il y a on fait au minimum 30 minutes d’attente pour rentrer Nous avions pris un pass 7 attractions et si nous avions pris le transport on aurait perdu les pass donc nous avons pris la décision de prendre un taxi à 8h pour être à l’heure (5100¥) L’équipe du transport ne fait aucun effort pour devancer l’horaire de prise en charge ( pas de discussion possible ) Heureusement que l’équipe GYG est au top pour résoudre le problème…”

“Our driver met us on time at the waiting area with our name card, and loaded our luggage into a comfortable van. It was just the two of us and we were directly taken to our hotel in Dotonbori. We would definitely use this service again.”

“Our experience driver was on-time, communicated well with us and the vehicle was clean and comfortable. Highly recommended.”

“Poor communication with drivers. Be prepared to find other forms of transportation. Called and texted. No response.”

“Great experience. Certainly takes all the stress away and well worth it. Best way to get to Kyoto from Osaka.”

“Excellent communication, arrived on time and kept in touch upon landing in KIX. We had no issues and arrived safely at our hotel in Osaka.”

“Very professional pickup. Driver was 15 mins early and helped with all the luggage. No issues with the ride and we arrived to the airport on time.”

“Worst experience and customer service. I booked a van for 8 pax and 8 luggage. The operator sent a van for 5 people and 2 suitcases at best. No effort to make it right. My kids had to take a separate taxi to the airport. The operation never got back when I complained. CRead more”

“My driver was very nice! She contacted me prior to my arrival so I knew what to expect. She was on time waiting for me- I had no problem finding her. She was efficient in getting me from the airport to my hotel safely.”

“The driver texted us the night prior to confirm the trip. We texted him after landing and he gave us directions on how to find his van after clearing customs. It was very easy and he was waiting for us.”

“Terrible experience. ! This was not an informative private tour but just a silent delivery service. And the worst driver ever, who had to be repeatedly told to slow down after reaching 140km’s while weaving between other cars. My advice, take the train. 4.5 hrs from Osaka to Hiroshima and 7,5 hrs back. !”

“Our experience in day 2 and 3 were exceptional. Our tour guide Vicky was amazing, he was very patient and even bought my husband and I beverages to help us with the heat (our trip was during summer). He made our experience in Japan pleasant. I would recommend the tour one hundred percent.”

“Horrible experience. Requested for a car seat - they had none upon arrival. My child had to sit on my lap for the whole ride which was uncomfortable and unsafe. Furthermore, upon arrival they demanded a 5000yen for “overtime”. I’ve already paid money for this, why are they charging more money? Horrible horrible, do not book here.”

“We had the best time with Terry. He was very knowledgable, was able to explain so many things about Kyoto and the different sites we saw. He was also a great driver and knew a number of back roads to keep us out of the traffic. He had a wonderful, fun, kind personality and made our day very special. This was an enlightening day with an amazing guide.”